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Just got back from Futureshop where the exchange model I grabbed also didn't have Kobo installed. Third time I got lucky (should getting what you pay for be considered lucky?) - I made sure they opened and tested it in the store - so anyone going, I highly recommend opening the box and turning it on to be sure the Kobo screen comes up. If it says Android instead, you should get a new one.
Now to update it and start playing...
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