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wow. almost a month. Sorry to hear that Terminator.
based on this support so far, I've decided to not buy a Kobo Vox. at least not right now. I understand that with shipping a device, RMA time, and shipping back it might take a week, maybe 2 weeks (i've worked in an RMA department before and know how they sort of operate).
But if their own tech support takes days to just respond, I'm not confident that if i ever had an issue with the Vox, they'd handle it. As i mentioned, I come from the tech sector. I've done IT support as a net admin, and this sort of respond and turn around time would have gotten me fired. There's a serious issue with Kobo if this is the average service level they're providing.
if i don't hear from them by 3:30ish, I think i might take a walk over to their offices and see if I can get a response that way
(We're now at 44 hours since the ticket # was issued)
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