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In a way, it's a relief to hear that this is a recent problem. There were a few misses when I first subscribed back in December, January, and February. (I only cancelled those subscriptions because I was on the original Kobo and found I didn't have time to start up my laptop every morning, sync my Kobo, and download the papers while getting ready for work. I've got a Touch now.)
If they normally delivery much earlier, I can hope they fix whatever the problem is soon, and the "norm" will be appropriate delivery times.
Still, it bugs me that this trouble is happening now (though I should note that my subscriptions were ready by 7 a.m. today -- woohoo!). It bugs me even more that my three inquiries with customer service have yielded no response.
If they know there's a problem, they should have a standard response, saying, "we've had some technical issues that we are fixing." It's simple, really: apologize, provide an explanation, and assure the customer that the problem is important and is being dealt with. And, ideally, compensate the customer for late papers. It's amazing how easy it is to smooth things over if you do this; the compensation often isn't even necessary.
Silence, however, is a poor response.
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