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I'm in Eastern time and my Toronto Star didn't show up today until after 9:30 today. Normally it is available by 7:00am. I also have a trouble ticket open, the 24-48 hour window was up just a few minutes ago, and there has been no reply. This is absolutely frustrating to me.
Whatever issue they're having with newspapers, it is affecting ALL the newspapers. I've been getting all the same delays as you. The single most frustrating thing is the absolute silence. This has been happening for two weeks now, since Oct 19, and all I have so far is silence from Kobo.
I work in IT. I can handle MANY technical problems. But, to be blunt, if they can't come up with an explanation as to what is going wrong, I won't have any sense that they are working on a solution.
As I told SameerH, I can understand things like: an employee is sick or on vacation, and the guy who is now handling the task is missing some important step or starts work later; a hard drive is filling up or crashing; some pigeons keep crapping on a remote wifi link; whatever!
Another thing I've noticed, since this has started happening. In the Toronto Star, they print separate sections for "News" and "GTA". But recently both have been globbed into one much bigger section.
And also for today, there were NO images included in this edition.
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