Quote:
Originally Posted by rkomar
The problem is that anyone with real news (i.e. with connections back to management at PB) immediately becomes a lightning rod for all the pent-up frustrations and anger some of the members here have. It doesn't take long to figure out that it's better to just keep your mouth shut around here. I'm not saying that the frustration and anger isn't valid, just that "shooting the messenger" usually results in no more messages.
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agreed - but this can be policed quite simply by using the "ban" button as soon as legitimate criticism turns into personal offence (which at some point were being liberally thrown at PB representatives on this forum, and should have been stopped way before the first and only ban I am aware of in the PB forum was handed out).
True, without anyone to vent their frustration against, we won't get that kind of vetriolic messages/threads anymore, but there are also a lot of users with genuine problems that might have been resolved who suffer as a consequence, not to mention that we would all benefit from a bit more direct interaction (and so would PB's image). After all, as Kacir wrote, the fact that we are stil hanging around testifies that we are pretty happy (ok to various degrees) with our devices, and that a good dose of excitement creates a lot of good-will - last year, when the Pro came out, many people started developing hacks and tricks that improved the functionality of the device, I think all (PB included) benefited from that.