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Old 10-26-2011, 03:34 PM   #292
bbaum
Junior Member
bbaum began at the beginning.
 
Posts: 2
Karma: 10
Join Date: Oct 2011
Location: midwest
Device: LookBook eReader
I have read all posts on "If you need help with your Literati come here!" Well here I am. Like many others mine was a gift (a "prize" hmmm!). Between call to CS (at new nimbers etc.) and stubborn persistence I have figured out many things. But one major issue I cannot solve. The books already loaded will come up and are readable etc. (but of course I don't want them). On a book I purchased from Kobo store (and another free one from there) it will read on the computer (and on iPhone app) but not on (Literati) LookBook. I've tried many things repeatedly. The consistent error is: "The Content you are trying to view is locked. Please update your library to access your books. Press the "Shop" button and select "Update Library". If the problem persists, please contact customer care." OK, I have tried all those suggestions plus more. I have called CS twice and had issue elevated to a Tier 2. When they didn
t get back to me I called again. On phone they end up twisting the question to something similar that they can answer and then it ends. HELP
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