Thread: Warning- SugarSync deletes files... support is laughable
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Old 10-26-2011, 02:32 PM   #3
1611mac
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Join Date: Jul 2010
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Quote:
Originally Posted by seajewel View Post
Are there any files in the Archive? Sorry that happened. I haven't tried customer support but I did get responses within a day when posting on their community forums.

ETA: I guess not "Archive" I meant "Deleted Files".. my understanding was that Sugarsync keeps good backups of even your deleted files, but I haven't had to test it myself.
As best I could tell, once I defined the folder NOT to sync, the upload was going to a "deleted" folder on my web SugarSync account. My amazement comes from 1.) No obvious way to cancel a currently running sync, and 2.) support people not being able to tell a user how to cancel an a running sync.

The "File Transfer Status" window should have a "pause sync" option. You should then be able "Un-Sync" the folder effectively killing the sync process. It makes no sense for a working sync to complete if the sync has been "un-synced." (A warning can be given that "A complete sync on this folder has never been completed.")
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