On previous thread in these forums I have stated my liking of SugarSync. I now must give this warning.....
On
Oct 12 While using SugarSync on my Mac I mistakenly setup the wrong folder to sync. When I discovered my error it had already started syncing. Try as I might I could find no "stop sync" option so I just Quit the app. When I restarted it started to sync again and again I could find no way to stop a sync in progress.
I then went to Manage Sync Folder and I "un-synced" the folder (while it was syncing). To my surprise every time I started the app it still started syncing the folder as everything was still "in process."
I contacted service and filled out an incident report. I asked them how to cancel a working sync. I read instructions, looked thru support, and checked all menu's... there was no way to cancel an active sync.
On
Oct 23, eleven days later, I received a response to the open incident report. I was told to press Control Shift S with no explanation as to what it does.
At some point thru all this the files in my original folder (on my Mac) diappeared! Luckily, I had plenty of backups.
Here is a log of the chat:
Quote:
Hi, my name is Narendar. How may I help you?
Gregory Schneck: Hello, I made a mistake and defined the wrong sync folder. It is trying to sync 2500 files. I dropped the folder from the "sync" list and quit the SugarSync app. But when I restart the app it immediately starts to update the 2500 files even though I have dropped the folder as an update folder. How do I stop the upload?
Narendar: You need to stop syncing the folder. Please follow the steps given below for stop syncing a folder. 1. Open the SugarSync Manager. 2. Click on "Manage Sync Folders...". 3. Select the folder you want to remove. 4. Click on the "X" mark and then click on "OK". 5. Click on "OK". This will delete the folder from SugarSync without deleting it from your local computer. Note: Please click on OK for "Manage Sync folder" window to make sure all the operations done are saved and executed.
Gregory Schneck: This is exactly what I did. The folder no longer appears in my sync list but it is still trying to sync the folder running (I assume) from the original job which I never allowed to complete.
Narendar: Please let me know 2-3 exact file names and complete path of the affected files.
Gregory Schneck: The folder was defined as "My Docs" and 2 specific names are logo220p.eps and espanol.mpr
Gregory Schneck: the upload is running now and has 2179 remaining files
Gregory Schneck: and again, the folder no longer appears in my sync list but the upload continues to run.
Narendar: Can you please provide me a screen shot of these files?
Gregory Schneck: from which window?
Narendar: The window where you are seeing the files uploading.
Gregory Schneck: sent it
Narendar: Please send the audits in the logs from your computer to investigate the issue further. To do so, follow the instructions in the link given below. https://sugarsync.custhelp.com/app/a...detail/a_id/53 Make sure to check the option "Send audit files too".
Narendar: Let me know once the log files are sent.
Gregory Schneck: ok... in progress...
Gregory Schneck: Done
Gregory Schneck: there is no simple was to "cancel" upload?
Narendar: Thank you for the log files. We will get back to you through email once we investigate the log files.
Narendar: I see that the files are just stuck in the upload queue. Actually the uploading of the files are canceled.
Narendar: We will get back to you through email with an appropriate solution to the issue once we investigate the log files.
Gregory Schneck: Actually, the upload is still running. do I just let the upload run? I'll run out of space.
Narendar: Yes please. We will get back to you as soon as possible.
Gregory Schneck: well... ok.... 2083 files to go... I
'Gregory Schneck' disconnected ('Concluded by End-user').
|