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Originally Posted by rkomar
The problem is that anyone with real news (i.e. with connections back to management at PB) immediately becomes a lightning rod for all the pent-up frustrations and anger some of the members here have. It doesn't take long to figure out that it's better to just keep your mouth shut around here. I'm not saying that the frustration and anger isn't valid, just that "shooting the messenger" usually results in no more messages.
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You are right.
This is also the reason why manufacturers such as Sony or Kindle usually do not take part in such discussions.
But PocketBook DOES take part in such discussions. On Russian forum at the-ebook.org and also here on German forum. Do you think that German speaking mobilereaders are less frustrated? Or perhaps less vocal about their frustrations?
I think that the main problem here are *promises* that were made. This accounts for the vast majority of complaints. The devices themselves are really well designed and are manufactured with reasonable quality. The software is fantastic. So those are not problem.
Most companies stick to a few very simple rules. "Never promise anything that you do not already have in your warehouse, ready to be delivered in sufficient quantity. Never promise features that are not already implemented and reliably tested by large group of betatesters"
Just recently, about two weeks ago, we were promised that the new PB360+ would be available in about two weeks. And what did we just learn in one of previous posts in this thread?
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... and asked about the 360plus model. I'm now on a list because it won't be available until mid November but I will still get the 10% discount.
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Sigh ...
EDIT:
Users do not complain only about promises that were not kept.
There are quite a few bitter comments regarding big price difference between USA and EU. The situation is aggravated by the fact that USA distributors are forbidden to sell to EU.