Quote:
Originally Posted by harpangel36
...Then dragged over the update and received a message that the software update was unsuccessful.
My husband's kindle has the same screensaver hacks and his updated fine, but I didn't empty the kindle of the "unused items". ...:
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Based on my experience, the update will fail if your Kindle is in the process of indexing a book. If you have recently downloaded a book that your Kindle hasn't finished indexing or if the Clean My Mac's deletions triggered a re-index the update will fail.
Check to see if there is any background indexing in progress (search for a non-findable string such as "qqqkkkqqq" and see if the response states that there are any unindexed items) and only update when there are none.