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Too bad. Broken e-ink screens look like this, i.e. working in some unharmed parts and not changing anymore in others. So I guess the screen is broken.
Well, if you can't reach that "someone", you might want to try to call Amazon despite the fact you didn't buy directly from them. Their customer support is awesome and maybe they can do something about it. That's no promise, though, since usually you buy these from Amazon even if you're abroad.
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