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To clarify, based on the responses that I have gotten, I will give VERY specific details.
I have a sturdy case that I got when I bought the first Kindle, and I have kept both inside it each time. There has been no fall damage, no water damage, no heat or cold damage, no pressure applied to either of them, and I have been using the regular charger.
The first Kindle's battery had died because I had lost the original, so I bought a replacement (still the same brand), and charged it. When it was finished charging, I discovered that the top part of the screen was frozen, with horizontal lines towards the bottom middle, and a little space at the bottom that APPEARED to still be working, but wasn't big enough to tell for sure. I tried holding the power switch for 20 seconds as recommended, and when it didn't work, I called customer service who said they would ship me a new one and I should return the old.
I did so, and charged and began using my new Kindle, which had no problems. Then, out of nowhere (again, nothing was done to it that could have damaged it. It was sitting on my bedside table in the case), after a day or so of not using it at all (it was in screensaver mode), I went to turn it on and the screen would not go away from the screensaver. I tried holding the switch for 20 seconds again, and nothing (the light at the bottom works, but the screen does not). Then, I tried charging it fully and doing it again, still nothing. Finally, I looked up some solutions on the forum, and tried the 'soft reset' of holding shift, alt, and r at the same time. Still nada.
Hopefully that helps, since I have no more information to give you guys.
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