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Old 10-24-2011, 08:57 AM   #14
HarryT
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Posts: 85,557
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Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
Quote:
Originally Posted by bawey View Post
Seems like I have to face a dilemma: give up on the topic or exert more pressure on the retailer, including possible court case. On one hand perhaps I should give up, but still the issue came as quite a shock to me. I bought the reader without the manual (used one), therefore I couldn't even learn about its display being this fragile. Still, the retailer is a pro, which in terms of local law, provides me with a warranty...
Unfortunately a warranty only covers the device against failures in normal operation. This isn't a warranty issue - it's a breakage caused by user "abuse" (and I don't mean that in any way negatively against you). I'm afraid that screen breakages are simply outside the scope of the warranty. You really don't have any case against anyone, I'm afraid. The only advice I can offer is to treat it as a learning experience, and move on. If you get another reader, and want to carry it in a rucksack, make sure that you get a rigid case for it.
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