Seems like I have to face a dilemma: give up on the topic or exert more pressure on the retailer, including possible court case. On one hand perhaps I should give up, but still the issue came as quite a shock to me. I bought the reader without the manual (used one), therefore I couldn't even learn about its display being this fragile. Still, the retailer is a pro, which in terms of local law, provides me with a warranty...
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