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As a new Sony customer, I have found that they are no different than any other big company in this market. No more no less. As tho their product - I am very satisfied with my T1. It is everything and more that I have wanted in an eReader. Sure there are things that I wish for them to improve upon, but given that the product has been released for less than a month, I am willing to see what direction they go.
As others have well stated on this thread, if the product does not live up to the expectations that one gives it, just don't buy it. I usually wait for a product to go through its paces and be give the once-over before I buy it. But, I decided that this time I would be on the forefront and I have been greatly fulfilled with my purchase. I can understand the frustration that others feel, but understand not all of us feel the same way.
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