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Speaking as someone who was one of the first to have a fight with my T1 and stated in several places I was going to return it, I've so far, changed my tune. I still don't like the Reader for PC and will be adding and organizing my books manually. That was/is a source of massive frustration for me. I understand what it can and cannot do and adjust as necessary. It doesn't do what I'd like it to do so I won't use it. Simple as that.
As for the reader and the crashing and freezing I wholeheartedly believe it's user error. Plain & simple. It's not a sophisticated piece of machinery we're talking about here. Basically it's older technology. It's not a tablet or even an iPhone.
I believe people are getting multiple pages turns and crashing because they're pressing too long and too hard when trying to turn the page. Mine crashed many times because as I was selecting books to put into collections I selected items too quickly. The processor could not process as quickly as I selected and the thing crashed. When I allowed time for my selection to be processed by the device, it functioned perfectly fine.
Same thing goes for people with the page turns. They've got to be holding it too long and that's what it does. It doesn't just turn one page. It thinks you want to move multiple pages and it does so but again, because it can't process that many selections that fast, the thing crashes.
Now, why they went from the stability of the OS on the previous versions to this one, I couldn't tell you but it does boil down to user error IMO. If you don't like it or it doesn't work for your needs and preferences, then don't use it. Nobody is forcing you to buy the device. *shrugs*
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