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Robertb always came across on MobileRead as someone who really cared about the customer. I think that's what he will be remembered for on this forum. Outside this website, I am certain that his family members and loved ones grieve every day, their grief immeasurable.
The fact is that Robertb had a product to move, but he did it with distinction, gusto and enthusiasm. He seemed to care, in all the best ways that one can care about having the responsibility of talking about a product that one must sell. What he achieved can best be described as a balancing act between serving the needs of a corporation and serving the concerns of customers. I can't think of anyone in recent memory who was as adept (and as caring) as Robertb in thinking of the customer's needs or in trying to make something right whenever something went wrong.
Ultimately, the company he worked for let him down when they fired him and, in the process, they lost their greatest champion. But he never let us down: If something went wrong, he tried to fix it. So many members at MobileRead posted their thanks for his interventions and, sometimes, needed explanations in working through technological and production issues. That is his legacy here at MobileRead, one which I will repeat: He seemed to genuinely care about his customers. He appreciated his customers.
I like, however, to think that Robertb's professionalism will be remembered outside the boundaries of MobileRead. Who knows, maybe his marketing style - one in which the the customer forms the base of a business - will awaken one or two souls currently snoozing in Customer Relations.
Don
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