Quote:
Originally Posted by pidgeon92
I agree with calling Kindle Customer Service. I don't see any "big brother" behavior here; more like poor programming and form letters. No excuse for this, though.
Amazon Kindle customer service (1-866-321-8851)
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The big brother behavior I referred to is their ignorance as regards the statement on the preservation of highlights etc they made. They won't admit that they have made a mistake, they just stay vague.
Even on the phone they would simply declare that they are sorry but they cannot do anything and they don't know what happened. They wouldn't even say if this is actually a new feature or if it even existed.