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Old 10-19-2011, 09:47 PM   #7
Blossom
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Quote:
Originally Posted by RainingLemur View Post
Email support is hit or miss. I usually just have them call me. Saves me the trouble of having to sit on hold.
Same here although he still put me on hold. I think this was due to a K4 being a new item and he wasn't sure what to do at first.

Quote:
Originally Posted by caihuire View Post
I used the online chat with the Amazon CSO. I thought it to offer a similar experience to calling but I was apparently wrong...

Maybe I'll try calling them tomorrow...
Do try calling them. I find them more helpful than email or chat.
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