Hi Sirmaru,
My name is Pat and I work with the Sonylistens team. I'm sorry to read about your issue and want to help. Please send an email to
SonyListens@am.sony.com including your name, address, product model and serial number, problem description and a phone number where you may be contacted. Please refer to Event ID# E52177172 in the subject line. Either I or another member of the SonyListens team will respond. Thanks in advance....