Here's the message that I got when I went to kobo.zendesk.com today;
Quote:
In order to serve you better, Kobo Customer Care has upgraded to a new Contact Management system.
Any open requests and tickets with the Kobo Customer Care team have been transferred in their entirety, and a Kobo Customer Care representative will contact you from this new system when an update is available.
Any new requests or questions regarding an open ticket can be directed to Kobo Customer care via help@kobobooks.com, or 1-855-732-3662.
We thank you for your patience and understanding through this transition time.
Kobo Customer Care
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