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HappyMartin,
I do a lot of international business. Rather than working with customs, I would track down the shipping company with their tracking number. Find out why they didn't contact you if there was a problem.
You are right, working with customs is probably not going to help. Get the shipping company on your side - it should work as long as you have the right tracking numbers and shipping date, which it sounds like iRex gave you. Good luck.
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