Quote:
Originally Posted by pokee
Nope. I don't have time to log tickets with them that will just get ignored. Tried that a couple of times when I first got my Kobo and wanted to blow my friggen brains out. To reduce my stress level, I solve all of my problems myself or with the wise people on this forum...I get much more prompt and knowlegable service from the smart folks here.
My warranty is almost up, so if it dies soon, I may buy a more reliable product. I really want to stick with my Kobo because I love Chapters, and the manager of my local store is awesome, but the Kobo customer support just sucks ass so badly, it's not even worth the aggravation...
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What makes you think other tech support will be more responsive? There are horror stories all over the forums (in general).
If you like Chapters, then stick with your Kobo. The alternative is to buy a Sony and keep sideloading things the way you've been doing.
Re: Kobo support...It doesn't sound like the problem's on their end, anyway.