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Old 10-13-2011, 12:31 AM   #60
CedroRosso began at the beginning.
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Posts: 38
Karma: 22
Join Date: Sep 2011
Location: Seattle
Device: Sony PRS-T1
Got a new unit from the Sony Store where I purchased mine and it seems to work find; been a few days and no more freezes. Talked to the sales rep (same one I purchased the original from) and he seemed really surprised that I had a good experience with customer service—then he said "wait, did you use live chat?" Yes, I had. Apparently live chat is the way to go, don't call them.
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