My son had an "issue" with the screen of his K3. It was stuck on a custom screen saver with only 1/4 of the bottom of the screen still actually active.
I was upfront with Amazon CSR and told them it looked like the screen was broken and they sent me a replacement under warranty.
The stuck custom screensaver got to Amazon about a week ago now. Haven't heard anything back or seen any nasty charges on my card.
Fingers crossed.
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