[Corpsegoddess]

Okay, Ducks...I went to where your image suggested, and that option was already chosen. I had my husband review this with me (he's an engineer and good with computers) and he doesn't seem to understand why this isn't working either.

All my drivers are updated, everything seems to be in order---it's just not working. It keeps dropping out every time I plug it in.

And Peter, I don't think it's a cable issue--the transaction works fine after the factory reset, it's subsequent connections that are the issue. Something happens after the software update is applied. I've never had this happen before--this is completely new after this latest software patch.

I'm wondering if I need to take it back to the store, maybe?

*edit* Two more things to consider. I'm wondering if my problem began with the random "there is a problem with your storage, please do a factory reset" message I got a few days ago. This was precipitated by nothing; one day I simply turned on my Kobo (hadn't connected to the computer, hadn't loaded anything onto it recently, just charged it) and got this message. Could something have borked internally?

Secondly, when I did the properties to get to the section you suggested, Ducks, it showed that my Kobo had zero used space and zero free space. I could see it on "My Computer", it made the noise when I disconnected, but for all intents and purposes, it's dead to it.