MobileRead Forums - View Single Post - PRS-950 Buttons no longer work. RMA time?

ScalyFreak · 10-11-2011, 10:07 PM

UPDATE:

So I called Sony. The person on the other end was able to find the chat transcript from earlier today by using my email address, and then said that if I was willing to give him a credit card they will send me a replacement right away. I'll get my replacement 950 in 3-5 business days, and in the box will be a shipping label for returning the broken reader. As long as I return my broken one in 15 days, the credit card won't be charged.

I asked for clarification a couple of times to make sure I got everything right, but according to the Sony rep I should have my replacement reader by this weekend. Sending my broken one back within the time limit will not be a problem, I will get that done as soon as humanly possible.

The only thing that makes me feel a bit screwed over is that the replacement is what the rep called "reconditioned" so it only has a 3 month warranty. At the same time, I'd much rather have that, then a 950 that can't turn pages! All in all, things are looking up. If this actually works out and comes through, I may have to revise my opinion of Sony's customer service.

10-11-2011, 10:07 PM	#9
ScalyFreak Sith Wannabe Posts: 2,034 Karma: 8017430 Join Date: Jun 2011 Location: I'm not sure... it's kind of dark. Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre	UPDATE: So I called Sony. The person on the other end was able to find the chat transcript from earlier today by using my email address, and then said that if I was willing to give him a credit card they will send me a replacement right away. I'll get my replacement 950 in 3-5 business days, and in the box will be a shipping label for returning the broken reader. As long as I return my broken one in 15 days, the credit card won't be charged. I asked for clarification a couple of times to make sure I got everything right, but according to the Sony rep I should have my replacement reader by this weekend. Sending my broken one back within the time limit will not be a problem, I will get that done as soon as humanly possible. The only thing that makes me feel a bit screwed over is that the replacement is what the rep called "reconditioned" so it only has a 3 month warranty. At the same time, I'd much rather have that, then a 950 that can't turn pages! All in all, things are looking up. If this actually works out and comes through, I may have to revise my opinion of Sony's customer service.