Quote:
Originally Posted by Cottser
... then there's clearly not enough testing going on.
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and testing software is very hard to do, let alone hardware, I'd imagine. I worked on a project a few years back, where my tester, or later the users came back saying different pieces didn't work quite right, or were buggy, whatever. I tried and tried to reproduce the error, and oftentimes simply couldn't.
When I went to sit down with the users, though, they were clicking things out of order, or had extra clicks, or something that, to me, wasn't a logical step in performing the specified task. Testers can often catch a lot of these types of bugs, but I'd imagine even they get proficient enough with a system that they don't get the errors that are showing up after an update is released.
I guess for me, the moral of the story is to include as much information as possible when you send a bug report to kobo... if it is something really obnoxious, I'd be tempted to back up my kobo (everything, incl the sqlite database), do a factory reset, update the firmware, then drop the troublesome book or books on the device, then send whatever steps I took to get the error to kobo, along with the books in question - that should make it easier for them to reproduce the error.