Quote:
Originally Posted by twinszz
Ok, I did just post this on the Freeze/crash thread.
I called Sony and as usual did not like the repetive, "We have not had any reports of the T1 crashing or Freezing, nor have we heard of the unexpected page turns with the touch application "freezing"." , nor did I like the personal attitude "Jonathan" kept giving me until I called him on it.
In the end, his suggestion was to return the unit to Sony for another NEW unit, since there is no upgrade. I turned him down, as I bought the unit locally from Target who has a 90 day return policy.
In other words, Sony doesn't know anything about this unit and the ONLY suggestion Customer Service is scriptted to have is: do a hard reset which will erase everything off of the unit. Didn't work.
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Well Jonathan may be ignorant of it but I have talked to 3 support staff about it. So there certainly have been reports about it. But what Sony is doing is not so unusual. Whenever we have product problems in our dental laboratory industry it is strange how no one else seems to be having that problem. They don't realize we dental lab owners talk to each other...duh!