Quote:
Originally Posted by murraypaul
With that quality of output, it doesn't sound they are worth supporting. They certainly can't be putting any effort into proofreading, beyond just running a spell-check, if those sort of errors are getting through. The 'Ile' issue is only understandable if you accept that they are not even bothering to do a good job.
They aren't treating their customers with any sort of respect, so why do they deserve support? They should be paying you, rather than vice-versa.
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It depends which way you look at it. They have a huge back catalogue, and their prices are being kept relatively low. They seem to have concentrated on getting quantity to market, which means that more of the titles that have been very hard to get hold of will at least be available. I know I'd rather read a title with some errors than not be able to read it at all.
The key will be how they react when I send in the list of errors. If they update the file quickly then I'd read the situation as that they're trying to do a good job with limited resources. If they just ignore the email, then, as you say, it will look more like an attempt to cash in on the catalogue without really valuing the content.
Graham