MobileRead Forums - View Single Post - PRS-950 Broken screen and no idea what my next steps should be...

bakura82 · 10-08-2011, 03:16 PM

So I just got off the phone with the Sony Repair Center. They are sending me a refurbished unit for $30 and I will then have to send them my unit. I really don't know if the warranty will hold for this. I simply don't understand how the drop it sustained could have cause this since it was only a few inches off the carpet, but it must have hit some sweet spot.

The woman said that if physical damage is found (which I am sure they will see when they take off the screen), then I will need to pay $100 for the refurbished unit I received since it would be out of warranty. I still find this too good to be true considering there was a drop, albeit a ridiculously small one. I asked again, "So worst case scenario, $100 plus tax?" and she said "yes."

I don't know...

I hope this works out well and I don't get shafted. I would rather have a PRS-950 refurbed over the T1 though.

Any of you pray?! lol.

10-08-2011, 03:16 PM	#2
bakura82 Zealot Posts: 111 Karma: 4736 Join Date: Feb 2010 Device: Paperwhite	So I just got off the phone with the Sony Repair Center. They are sending me a refurbished unit for $30 and I will then have to send them my unit. I really don't know if the warranty will hold for this. I simply don't understand how the drop it sustained could have cause this since it was only a few inches off the carpet, but it must have hit some sweet spot. The woman said that if physical damage is found (which I am sure they will see when they take off the screen), then I will need to pay $100 for the refurbished unit I received since it would be out of warranty. I still find this too good to be true considering there was a drop, albeit a ridiculously small one. I asked again, "So worst case scenario, $100 plus tax?" and she said "yes." I don't know... I hope this works out well and I don't get shafted. I would rather have a PRS-950 refurbed over the T1 though. Any of you pray?! lol.