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Dr. Drib · 10-08-2011, 11:14 AM

Buyer beware:

Here's my experience -

I joined the website and purchased 4 books by Ramsey Campbell and used the discount code in the email they sent me. My understanding was that it would be 40%, based upon the first post in this thread.

Upon purchase, there was NO discount whatsoever from my $17.50 purchase.

I emailed them about this issue and they indicated they would get back to me. They did get back to me yesterday and this was their solution:

Upon my next purchase they will give me a 15% discount by using a new code. This is unacceptable and I will no longer be a customer. Also, based upon my initial experience, I am VERY hesitant to use another discount code. As far as I'm concerned, the company owes me 40% less from $17.50

I am signing this as a Moderator, because I want to give this post an additional level of authenticity, based upon my experience with them as a customer, and also to warn our Members about this incident.

I realize that another member's experience may differ from mine. However, this was my experience with this company.

Don
(MODERATOR)

10-08-2011, 11:14 AM	#14
Dr. Drib Grand Sorcerer Posts: 45,481 Karma: 60119087 Join Date: Jan 2007 Location: Peru Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour	Discount code does not work - VERY UNHAPPY WITH SAMHAIN'S SOLUTION Buyer beware: Here's my experience - I joined the website and purchased 4 books by Ramsey Campbell and used the discount code in the email they sent me. My understanding was that it would be 40%, based upon the first post in this thread. Upon purchase, there was NO discount whatsoever from my $17.50 purchase. I emailed them about this issue and they indicated they would get back to me. They did get back to me yesterday and this was their solution: Upon my next purchase they will give me a 15% discount by using a new code. This is unacceptable and I will no longer be a customer. Also, based upon my initial experience, I am VERY hesitant to use another discount code. As far as I'm concerned, the company owes me 40% less from $17.50 I am signing this as a Moderator, because I want to give this post an additional level of authenticity, based upon my experience with them as a customer, and also to warn our Members about this incident. I realize that another member's experience may differ from mine. However, this was my experience with this company. Don (MODERATOR) Last edited by Dr. Drib; 10-08-2011 at 12:07 PM.