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Glad to know that you're getting sorted, Pomtroll! I have to say that I phoned Sony Customer Services yesterday about the difficulties I've been having with their Reader for PC software. The guy spent nearly 1 1/2 hours on the phone with me sorting it out. He also took note of the criticisms I had of the software and graciously too, considering I was a bit irate after having the software crash on me repeatedly! So a couple of thumbs up from me on their CS.
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