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You're not alone. My wife and I both have KTs and we're both having the same problem. I called Kobo Customer Service and the tier 1 support person wasn't aware of the problem - so she emailed the tier 2 support team. Funny that I couldn't just call them directly, but she said they had no phone! Anyway, I'm supposed to get an email back from them. If it was any useful information, I'll post here.
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