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frozenmama · 10-06-2011, 09:57 PM

I turned on my kobo to see a very messed up screen. I called support this morning and was given a case file and an address and told to mail it into Toronto. It will be "evaluated" there, and if found defective, they will send me a new one. If it is found to be broken by user (I didn't do anything, but I have three small kids who are denying touching it!) they will contact me with a price to repair the screen.

Anyone ever paid to have it replaced, and if so, how much did it cost you?

I was told this process could take 6 or more weeks.

Edited to add: I called Kobo support today and was told by a different agent 4-6 weeks, that the fee to replace a screen is $59.95, and they would cover shipping it back to me.

10-06-2011, 09:57 PM	#9
frozenmama Member Posts: 10 Karma: 24152 Join Date: Jan 2011 Device: Kobo	I turned on my kobo to see a very messed up screen. I called support this morning and was given a case file and an address and told to mail it into Toronto. It will be "evaluated" there, and if found defective, they will send me a new one. If it is found to be broken by user (I didn't do anything, but I have three small kids who are denying touching it!) they will contact me with a price to repair the screen. Anyone ever paid to have it replaced, and if so, how much did it cost you? I was told this process could take 6 or more weeks. Edited to add: I called Kobo support today and was told by a different agent 4-6 weeks, that the fee to replace a screen is $59.95, and they would cover shipping it back to me. Last edited by frozenmama; 10-07-2011 at 07:13 PM.