[misticaleclipse]

Type: Wireless Kobo- less than 1 year old
Firmware: 1.9
Software: Calibre (adobe)

I have submited a ticket to Kobo support and been very patient for 14 days while it was sent to level 2 to do nothing. I am amazed at not only the slow response, but lack of understanding once they do respond. Any insight would be nice.

Ticket #454916
Issue: I am unable to remove books from the Kobo reader, or add them to the device. I am however able to read the content on the reader without any issues.

1. Kobo reset through the settings
2. Reset the Kobo through the button on the back of the device (multiple times throughout the below steps)
3. Manually deleted every book on the kobo itself. Three of the books would not manually delete, as the Kobo gave an error they where already deleted. Once you plug it into the pc and then unplug it, and it updates, the books are restored
4. Synced through the Kobo software and attempted to download a few free books to the kobo, same result
5. Enabled wireless to try and update through this
6. Manually deleted all of the books through the drive showing through "my computer", they still do not delete once Kobo is unplugged from the pc
7. Utilized Calibre to remove all of the books, no change
8. Utilized Adobe to try to add/remove books, it allows me to add/delete but still the kobo will not update the content
8. Renamed the sqlite file and had it create a new one, no change