[redweka]

and still not fixed.......your point about pre-testing the units is so blindingly obvious, why was it not done? I was really looking forward to my first ereader, paid premium $ and what a mess.
Yes, you raise the issue of a bookseller selling something they don't have knowledge about. Sounds right, the staff where I bought mine were very nice but totally in the dark about the kobo. In fact they tried to sell me a cover for it ($60) but I pointed out that the new touch is smaller and didn't fit it properly. "Oh well just wait till next month when we'll get some covers in".
I'm knitting a nice woolen cover for mine, putting a lead weight in it and throwing the whole damn shemozzle in the river tomorrow...