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And what does this say about Whitcoulls? Surely they had someone open up a Kobo and test it out before they put them on the shelves?
This is the sort of thing that can happen when you get a book seller, that is used to filling shelves with books and whacking on a big fat margin, trying to peddle sophisticated electronic goods!
Sure, the problem may not have been caused by Whitcoulls, but they have a responsibility as the retailer to at least check that the goods they're selling will work. We're not talking about a few defective units, we're talking about every Kobo Touch that Whitcoulls is selling right now!
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