Quote:
Originally Posted by AndyCapon
Hi Guys,
I put in an order of the Cybook on the Bookeen website last weekend, I have emailed them 3 times (from different accounts) about this order and when I may expect it. I have had no answer to any email, the first was sent 5 days ago.
I am getting a bit worried and am wondering if I should get my credit card transaction cancelled or do the just not answer emails?
Thanks for any help
Andy
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That isn't unusual Andy.
I'm getting my third cybook from them and expect them to tell me just before it ships.
When they say not before May,they would probably start shipping them as soon as they get them.....just know that they don't work weekends when they have orders despite being a startup.
Email wise they respond very slowly/never though other people would disagree, customer service is still in development......as it were....
You can order from elsewhere but just have a look at the feedback about on different vendors left here and on the comments section of Bookeens's blog.
One thing is that the cybook is
worth the wait....the downside is that one is tested to the limit of their patience....