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Whitcoulls advise that the problem is international apparently and Kobo "are working on it", I suggested Whitcoulls ought to pull the product from their shelves until it is resolved, rather than selling something that doesn't work, particularly at the premium price paid, $279 NZD. I am going to follow this up in an email to them today because I spent a good half day thinking it was my problem and trying to fix it. Plus no feedback from Kobo help in 24 hrs.
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