|
Support Poll
Well, I think it's safe to say how people feel about their Kobo, but what about support services; We know that the engineers/kobo management people are pretty good, but not everyone who buys a kobo really see them outside this forum, So how does general support, whether it be by email/phone/snail mail rate in how you make your purchase:
- Extremely high importance - ie: would not buy device if company can't/won't support device, or if support staff is considered inept.
- Moderate importance - ie: Support is not hugely important, but it's a nice safety net.
- Low importance - ie: Device is popular and has high issue tollerance, so support is not so important, or you're fix it yourself type of person.
- Never really considered after purchase support...
|