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voracious71 · 10-01-2011, 01:50 PM

Some of the new Kindles may not be all that revolutionary, but Amazon has a reputation of putting out good products with excellent customer service.

I have had Kindles since they first came on the scene. My K1 still works, my K2 still works. I had a shipping issue that wasn't even Amazon's fault( stupid UPS) and they refunded me the one day shipping I had paid for and didn't get. My friend broke her Kindle screen by sitting on it-she called Amazon, they replaced it. There are hundreds, maybe even thousands of cases like this. B&N needs to step up their CS if they want to stay competitive, IMO. I dread calling Nook CS- it's downright painful.

10-01-2011, 01:50 PM	#69
voracious71 Addict Posts: 384 Karma: 1360936 Join Date: Aug 2008 Location: Quahog, RI Device: Nook, Kindle PW4, Kobo Clara	Some of the new Kindles may not be all that revolutionary, but Amazon has a reputation of putting out good products with excellent customer service. I have had Kindles since they first came on the scene. My K1 still works, my K2 still works. I had a shipping issue that wasn't even Amazon's fault( stupid UPS) and they refunded me the one day shipping I had paid for and didn't get. My friend broke her Kindle screen by sitting on it-she called Amazon, they replaced it. There are hundreds, maybe even thousands of cases like this. B&N needs to step up their CS if they want to stay competitive, IMO. I dread calling Nook CS- it's downright painful.