This is what they replied:
Quote:
Hello,
I'm sorry to hear about the inconvenience you have experienced in this case.
The most recent version of Kindle software (3.3) is available via a Wi-Fi connection. To receive the update, please turn your wireless on and connect to an available Wi-Fi network. From the Home screen, press Menu and select "Sync and Check for Items."
For more information on how to connect to a Wi-Fi network see our guide here:
http://www.amazon.com/gp/help/custom...5540#setupwifi
If you do not have a Wi-Fi connection at your place the you can download the latest Kindle software update to your computer and transfer it to your Kindle via USB. Here's how:
1. Visit the link below to download the latest software update file directly to your computer:
www.amazon.com/kindlesoftwareupdates
2. Turn your Kindle on and connect it to your computer using the USB cable.
3. Drag and drop the new update file from your computer to the Kindle drive. (The Kindle's root directory contains a number of folders--such as "documents," and "music"--and is typically denoted by a "device" icon).
4. Check your file browser's file transfer progress bar to ensure that file transfer to your Kindle is complete before disconnecting. After the file has transferred successfully, eject the Kindle to safely disconnect Kindle from your computer.
5. Start the software update: Go to your Kindle's Home screen, press the Menu key, and select "Settings." Press the Menu key again, and then select "Update Your Kindle." (This option will be grayed out if the most recent update has already been installed or if the file transfer was not successful.) Select "OK" when prompted if you want to perform an update. Your Kindle will restart twice during the update. After the first restart, you will see a message saying "Your Kindle is Updating."
6. Once the update is complete, your Kindle will automatically restart a second time. When you go to the Settings page, you should notice the new version of the software listed at the bottom of the Settings page.
If you're still having any trouble then please give us a call so we can try some real time troubleshooting
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I replied and pointed out that the update is not available on the respective webpage nor is it obtainable via Wifi on my Kindle. Let's see what they will say...