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Old 09-30-2011, 04:27 AM   #1
mag8
Junior Member
mag8 began at the beginning.
 
Posts: 5
Karma: 10
Join Date: Jul 2011
Device: kindle 3
"A problem with your document(s) sent to ...@free.kindle.com"

Dear All,
I fired up calibre again today to fetch the usual economist weekly copy, calibre did it fine and sent the email to my usual email address;
i then received an email from amazon saying that a problem occurred.
Pretty strange as I didn't change any other settings.

any suggestions?
this is the body of the email i received

Quote:
The Kindle Personal Document Service can convert and deliver the following types of documents:
Microsoft Word (.doc, .docx)
Rich Text Format (.rtf)
HTML (.htm, .html)
Text (.txt) documents
Archived documents (zip , x-zip) and compressed archived documents
Mobi book

Images that are of type JPEGs (.jpg), GIFs (.gif), Bitmaps (.bmp), and PNG images (.png).
Adobe PDF (.pdf) documents are delivered without conversion to Kindle DX, Second Generation and Latest Generation Kindles.

Adobe PDF (.pdf) can be converted to Kindle format and delivered on an experimental basis.

If the document that failed belonged to one of the above document types, please ensure the document is not password protected or encrypted. Note that the Latest Generation Kindles support password protected PDFs.

Helpful tips for personal document attachments:
The file size of each attached personal document should be less than 50MB (before compression in a ZIP file)
The email submitted should not contain more than 25 attached personal documents

You can learn more about transferring personal documents to your Kindle in our help pages:
http://www.amazon.com/kindlepersonaldocuments/

If you would like immediate assistance, please contact customer support at +1-866-321-8851 (US customers) or +1-206-266-0927 (International Customers).

Sincerely,
Amazon Kindle Support
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