[kjk]

From Amazon's comments:

First, it seriously damages the reading experience. I've invested many hours in the book, overlooking various format errors along the way. Now--without more--I'm told that what I've read is incomplete. Do I begin again at the beginning? Do I plow on? Either way, the reading experience is fatally tainted.

Second, this situation oozes contempt for the ebook buyer. As a published author, I'm aware of the word-by-word scrutiny that my print manuscripts receive. Why should ebooks be any different? Tossing a carelessly-formatted file out at random reflects badly on all links of the publishing chain, from author to publisher to distributor Amazon.

Third, this level of carelessness is inexcusable on economic grounds. I'd expect to find format errors and mangled content in a pirated ebook, not in a $17 Kindle edition. When I purchase an ebook at a price point so close to the print version, the publisher rakes in far more profit than from a print title. To then turn around and offer shoddy, incomplete text in that pricey Kindle title shows an arrogant disregard for economics, the reader, and the distribution channel.