Quote:
Originally Posted by Jim Sinclair
No, I don't mean that I "broke the screen" and both Kindles had protective covers. Neither was dropped or damaged in any way. The screens just froze. In my case a partial screen saver covered two thirds of the screen and I could not eliminate it. In my wife's case it froze with the last page read permanently on the screen and no action would eliminate or change it. Amazon customer service raised no question of fault on our part. Their response indicated that this was not an uncommon problem with Kindles and after they reviewed the problem with us they immediately replaced the Kindles.
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I realize it is moot at this point but, just out of curiosity, was a reboot performed on either/both Kindles? That is, did you slide and hold the power switch for 30 seconds, then release?