Just an observation here, don't take it as a criticism, please.
One of the main problems I see, as a computer geek often asked to "fix" computer problems, is that we (myself included) become so comfortable and familiar with our devices, apps and OSs that we fail to watch the screen in our hurry to accomplish the task at hand. I learned long, long ago never to ask my wife (for example) "What did you do?" when she's trekked off into some virtual black hole instead of obtaining the result she desired. Her complaint is often "Why doesn't it do what I wanted it to do?" My real answer is "Because it's doing what you
told it to do." but I can't say that anymore, of course.
The modern equivalent of "keyboarding" is similar to typing except you must keep track of what your cursor is doing or you end up in a detour to the next universe (Kindle rather than ePub on the drop-down menu). So when things don't work, it's usually a PICNIC (
Problem
In
Chair,
Not
In
Computer). Of course, we can always blame the programmer.
"Familiarity breeds contempt." - from an Aesop fable