I think that Characters and Story are of equal importance. You can't have a readable story without good characters and likewise you don't have much if your characters don't have something happening to them that they can act and react with. If Hamlet wasn't conflicted on what to do there would be no story worth telling and likewise without the story itself Hamlet wouldn't be worth reading about. After all everyone has their problems so what makes his any more important than yours or mine? The answer of course is the story of what the problem is, how it came to be, and how it is resolved. All of them are interrelated to who Hamlet is as well.
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