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ianh68 · 09-25-2011, 12:29 AM

Thanks a lot for these answers. I am still finding my way around this great forum so apologies for my delay in replying.

I have a friend who had a similar problem but got impatient with Kobo and told me not to use them. Although I think their support service is a bit cumbersome and slow, I have resolved the issue to mutual satisfaction (they are crediting my account) and will now stay with the company.

09-25-2011, 12:29 AM	#4
ianh68 Junior Member Posts: 2 Karma: 10 Join Date: Sep 2011 Device: Sony PRS 505	Thanks a lot for these answers. I am still finding my way around this great forum so apologies for my delay in replying. I have a friend who had a similar problem but got impatient with Kobo and told me not to use them. Although I think their support service is a bit cumbersome and slow, I have resolved the issue to mutual satisfaction (they are crediting my account) and will now stay with the company.