|
Monopoly means exclusive ownership, posssession or control. Amazon makes the Kindle, but there are many other e-reader devices. Amazon is not exclusive even for mobi, azw, etc. e-books. This means Amazon is not a monopoly and probably and hopefully will never be one.
Oh, they're not your friend either.
They do have great customer service though. I've been a customer for many years and I am very pleased with their level of service including:
1. Physical product delivery.
2. Physical product return and replacement (if necessary).
3. Kindle e-book delivery.
4. Breadth and depth of e-book selections.
5. New library wifi delivery.
But they are not my friend.
|